What We Collect
We may collect account data such as your name, email address, company name, billing details, subscription status, and communications with support. When you use the service, we may also collect technical data such as IP address, browser type, device information, login events, and usage logs. If you upload project files, drawings, or production data, those files are processed and stored to provide the service.
Why We Use Data
- To create and manage your account.
- To provide cloud storage, file processing, project access, and CNC-related features.
- To handle subscriptions, invoices, payments, and fraud prevention.
- To respond to support requests and service communications.
- To improve stability, security, performance, and usability.
- To comply with legal and tax obligations.
Legal Basis
We process personal data where necessary to perform a contract with you, comply with legal obligations, protect legitimate business interests such as service security and abuse prevention, or where you have given consent when consent is required.
Sharing
We do not sell personal data. Data may be shared with service providers that help us operate the platform, including hosting, authentication, analytics, customer support, and payment processing providers. Data may also be disclosed where required by law or to protect legal rights, security, or the integrity of the service.
Retention
We retain personal data only as long as reasonably necessary for the purposes described above, including account administration, subscription records, support history, backups, and legal or tax retention obligations. If you close your account, we may retain limited records where required for compliance, dispute resolution, or security.
Security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. No online system can be guaranteed fully secure, so you should also protect your credentials and restrict access to your own devices and exported files.
Cookies And Similar Technologies
We may use cookies or similar technologies to keep you signed in, remember preferences, measure performance, and improve the product. Some cookies are necessary for the operation of the service. Depending on the region and setup, additional cookie notices or consent controls may apply.
Your Rights
Depending on applicable law, you may have the right to request access, correction, deletion, restriction, portability, or objection to processing of your personal data. You may also have the right to lodge a complaint with a supervisory authority. To exercise your rights, contact us at info@ncflow.io.
International Transfers
If data is processed outside your country, we will use appropriate safeguards where required by law, including contractual protections or equivalent legal transfer mechanisms.
Changes
We may update this Privacy Policy from time to time. Material changes will be published on this page with an updated effective date.